Delivery Policy

Delivery Policy

1. Delivery only in Delhi-NCR at the moment. Personalized deliveries to rest of India.
2. Cash on Delivery available.
3. Delivery charges shall vary depending on the location and weight of the order.
4. Products dispatched within a day upon order confirmation.
5. 12-15 business days for deliveries.
6. No cancellation requests shall be entertained once the order is delivered.

Process Details

Online Ordering and Email Confirmation

Products purchased through Poetry Clinic will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is dispatched, we will send you a confirmation email/message.

Courier Delivery

Deliveries will be performed by a professional courier company engaged by Poetry Clinic. The delivery service is available from 10 am until 8 pm during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and provide a valid form of identification when your order is delivered.

If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, the courier company, acting on Poetry Clinic’s behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company.

In the event that Poetry Clinic and/or its duly appointed courier company is unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the ordering process, we reserve the right to cancel your order and refund to you the money already paid to Poetry Clinic, less Poetry Clinic’s reasonable administration charges including the cost incurred by us for repeatedly attempting to deliver your order and for arranging for the return of your order.

Viewing your order status

To ascertain the status of your order, please drop us a message on ———— or email at ———————–.

Delivery Time

Our delivery times will vary between 2-10 working days depending on the location and serviceability. While Poetry Clinic is firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to unforeseen reasons.

Costs

There is a delivery fee of depending on the products weight ordered. Poetry Clinic, in its sole discretion, may determine that your delivery address is located in a remote area and may, upon you placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being payable, you will still have the choice to withdraw your order.

Our Liability

Poetry Clinic is not liable for any incorrect order or delivery where you make an error in the information that you provide to Poetry Clinic e.g. if you provide the incorrect delivery address or submit an incorrect order. If you do not provide a valid physical address for delivery, Poetry Clinic may cancel your order and refund the purchase price. It may also not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order, and will arrange for cancellation of the order or delivery to a different delivery address.

We take all reasonable steps to ensure that your ordered products are delivered within 12-15 business days. While Poetry Clinic will try to ensure a smooth delivery process, in the event that we are unable to meet the estimated delivery timeframes, you accept and agree that Poetry Clinic will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond the control of Poetry Clinic, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.

Poetry Clinic delivers the products in standard packaging. All risk in the products will pass to you upon delivery; from the time when the risk passes to you, Poetry Clinic will not be liable for any loss or destruction of the products.

Shipping Rates (within India)
Any octroi or any other tax will be borne by customer and has to be paid directly to the department or courier company while delivery.